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1            GENERAL INFORMATION ABOUT THE SELLER

The Web site www.quidrez.com It is owned by Quidrez S.r.l. simplified, VAT 02970740359, based in Via Terracini 2, 42021 Bibbiano (RE), PEC: quidrezsrls@pec.it (from here also “Quidrez” or “Seller”).

The seller, as part of his own policy of correctness and transparency, invites each user of the website (hence also "Customer" or "User") - before starting navigation - to carefully read these Terms and Conditions (" T&C "), which regulate the services offered through it.

In the event that the User does not intend to accept these T&Cs and/or any other note, legal notice, information or declaration of limitation of liability published on the website, he is invited not to use the site or the related services.

2            USER STATEMENTS

By accessing and placing an order on the site www.quidrez.com, the User accepts the Seller's data processing conditions, as well as these T&Cs.

The terms and conditions of sale are considered valid (when applicable) with respect to any commercial transaction concluded through the website, both by business customers and private customers.

The User also declares to be the legitimate holder of the data communicated and of the email address entered during the order phase and to elect his digital domicile at this address in relation to any communication relating to the sales contract. The User is responsible for the truthfulness and correctness of the data entered.

Finally, the user declares to be older and to be fully in the availability of his ability to act.

3            PRODUCT CHARACTERISTICS

The images and descriptions in the product sheets published on the website reproduce the characteristics of the products themselves as faithfully as possible.

The images must in any case be understood as indicative and with the tolerances of use, also taking into account possible changes made to the product packaging. The packaging of the products delivered may not coincide with that shown on the site if the manufacturer has modified the packaging.

4            REGISTRATION TO THE PERSONAL AREA

The Customer to be able to purchase on the site www.quidrez.com will have to carry out a registration procedure, which is different depending on whether the user is a private or professional (business) customer.

The activation of the User with a "Corporate Account" is subject to specific approval by Quidrez, which will verify the requirements and data entered during the registration process. Once approved, the User will be able to use their account to operate within the site. Registration as a Professional (“Create a Business Account”) entails the inapplicability of the provisions contained in the Consumer Code.

Within the reserved area it will be possible to check your personal data and consent to the processing of personal data, the status of orders, the presence of any vouchers or promotional codes linked to your account, payment methods and all other information useful for managing and facilitating the commercial relationship.

5 Consumer protection legislation

The provisions of the Consumer Code must be considered applicable exclusively to the transactions perfected by users who register for the reserved area of the website through the creation of a "personal account". The same will therefore be inapplicable to the transactions aimed by users registered by creating a "corporate account".

6. Product availability

Quidrez ensures the customer a quick elaboration of the order, communicating the delivery times of the product purchased at the same time.

The availability of the products at the Seller's warehouses is specified on the individual product sheets.

In the event of partial or total unavailability of the products following the sending of the order confirmation, Quidrez will indicate to the Customer the expected times for the new availability of the products and will inform him of the possibility of requesting a refund.

7            PRICE

The price of the products on the website is expressed in Euros and includes VAT and all applicable taxes.

Shipping costs, when due, are not included in the price, but are indicated and calculated separately before the Customer sends the order. Costs may vary depending on the type of delivery, destination, quantity and weight of the product purchased. When due, shipping costs must be paid simultaneously with the payment of the price of the purchased product.

8            PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT

The site allows the User, by viewing the pages relating to the products, to search and select the products on sale. The order can only be placed by "Registered Users". The "Registered Users" section will therefore be usable both by business customers with a VAT number and by private customers. They will have to create their own Personal or Business Account.

Customers can insert products in a "wishes list" if they want to save them and the purchase later. In the appropriate section of the reserved area it is possible to manage the lists, eliminating products or moving them to Carello to proceed with the purchase.

Once the shopping is complete, by clicking on "View Cart" or "Proceed to checkout", the User can:

-             check the selected products, the relative purchase price and the overall cost of the single expense; then continue with the purchase by clicking on “Continue shopping”, or proceed with the purchase of the products by clicking on “Proceed to checkout”;

-             proceed with the purchase of the products by clicking on “Proceed to checkout”, or by clicking on “PayPal - Pay now”; in this case the user will be directed directly to PayPal services to finalize the payment and order.

In the "Proceed to checkout" section, the User must log in to the Personal or Business Account - creating it, if they do not already have one - providing any missing data relating to the shipping and billing addresses, the shipping method , possession of any valid promotional codes and payment methods. Any available vouchers and promotional codes can be viewed within your reserved area in the "Vouchers" section.

The sales contract ends when the Seller sends the order confirmation to the Customer.

9            TERMS OF PAYMENT

The User can proceed with the payment of the amount for his order through:

- credit card;

-             SEPA direct debit;

-             Sofort;

- bank transfer;

-             PayPal.

In case of payment by credit card, the Customer will be charged for the order amount - once the credit card details have been verified and the debit authorization has been received from the company issuing the credit card used - at the same time as the sending by the Seller of the order confirmation to the Customer. The credit card data is protected and sent directly to the banking company that manages the payment. Payment takes place on a secure server, with an SSL encryption key, in order to guarantee the absolute security of the transaction. The credit card data will not be accessible by the Seller or third parties, neither at the time the order is sent nor subsequently.

In case of payment by SEPA direct debit, by providing your IBAN, the User authorizes and mandates Quidrez to debit the amount of the order placed directly from your current account. If the User believes that the payment has been made without their authorization, they are invited to report it to Quidrez without delay and to promptly contact their bank in order to cancel the payment and request a refund of the amount paid. Payment by SEPA direct debit may be limited by the security conditions of the User's bank, which may require specific authorization to proceed with the payment.

In case of payment via PayPal, Sofort or similar services (provided by digital payment service providers), the web session will be transferred to the provider's website, where the Customer will make the payment according to the procedure established and regulated by the provider itself. The data entered on the provider's website will be processed directly by the latter and will not be transmitted or shared with the Seller. The Seller is therefore not able to know or store the data of the payment card connected to the Customer's account or the data of any other payment instrument connected to that account. The payment will be charged at the same time as the order confirmation is sent by the Seller to the Customer, unless the Customer chooses to use installment payment services provided and subject to the terms, conditions and availability of the payment service provider. digital payment.

In case of payment by bank transfer, the User will receive the payment details in the order confirmation email. Within the reason for payment, the Customer is asked to enter the order number. The selected goods will be considered booked for 3 working days after which, in the absence of payment of the total amount, the order will be considered resolved and the booking cancelled. The products will be shipped only once payment of the relevant prices has been received.

Any additional information regarding the selected payment method will be available when selecting it.

We remind you that the use of a payment instrument without authorization from the owner of the same may constitute a civil offense and a crime, which may also be prosecuted by Quidrez where possible/applicable.

The invoice will be sent by PEC, SDI, e-mail or post and cannot be modified following its issue by the Seller. The invoice can also be downloaded from your reserved area on the site.

10.          SHIPPING, DELIVERY AND IMPOSSIBILITY OF DELIVERY

The Seller accepts orders to be placed exclusively on Italian territory.

The products purchased by the Customer are shipped by the Seller and delivered by BRT courier. The place of delivery is the one indicated by the Customer when sending the order.

The Seller undertakes to ensure that the shipped products are delivered by the courier within 48 hours from the shipping date. However, this delivery deadline cannot be considered binding for the Seller, who cannot directly control the courier's work.

In the event that it is not possible to deliver the products for reasons attributable to the Customer, the courier designated by the Seller will leave a notice indicating the place of storage, the methods for collection or for a new delivery.

The Customer may contact the Seller or the courier to agree on further and different methods.

The Customer will have to pay the additional costs if the non-delivery is attributable to the Customer.

If, after 30 days from the conclusion of the contract, the products have not been delivered or collected by the Customer, the contract will be considered terminated for reasons attributable to the latter, the products will not be canceled and the relevant amount will not be credited back to the Customer.

In order to guarantee the correct processing of the order, it is strictly necessary that the information indicated during registration by the Customer is correct and truthful. Should this information change, the Customer must promptly update it.

Finally, the Customer can opt to collect the ordered goods directly from the Quidrez headquarters. The ordered items will be considered reserved for 3 working days. Once the booking period has elapsed and the goods have not been collected, the order will be considered resolved and the booking cancelled.

11.          PASSING OF RISK AND DELIVERY OF THE PRODUCT

The Customer assumes the risk of loss or damage to the products for reasons not attributable to the Seller when he, or a designated third party other than the carrier, physically comes into possession of the products.

The Seller is not responsible for any damage suffered by the products during shipping.

At the time of delivery, the Customer assumes the obligation to verify the exact quantity and quality of the products: any complaints for damage resulting from transport, tampering with the packaging or missing goods must be communicated to the carrier at the time of delivery. delivery, with written confirmation to the email address info@quidrez.com within 7 days of receipt of products.

12. RIGHT OF RECESS

The User who claims the quality of the private consumer/client has the right to withdraw from the contract, without having to specify the reason, within 14 days from the moment when the customer acquires physical possession of the product.

To exercise the right of withdrawal in relation to an order, the User must inform the Seller of his decision to withdraw before the withdrawal period expires, by registered letter with return receipt to Quidrez S.r.l.s., Via Terracini 2, 42021 Bibbiano (RE) or via PEC a: quidrezsrls@pec.it. The communication can be anticipated, within the same term, by email (at: info@quidrez.com), provided that it is confirmed by registered letter A/R or PEC within 48 hours.

This communication must specify the will to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching copy of the “Confirm Acceptance”, receipt of purchase or invoice.

The Customer must then return the product to the following shipping address at their own expense: Quidrez S.r.l.s., Via Terracini 2, 42021 Bibbiano (RE).

The returned product must be returned in the condition in which it was delivered, in particular it must not:

-have been opened or altered;

-present any signs of use.

The Customer will be responsible for the decrease in value of the returned good resulting from handling other than that necessary to establish the nature, characteristics and functioning of the good itself.

If the User withdraws from the contract in the time and manner indicated, in accordance with these T&C and the rules of the Consumer Code, the Seller shall refund the amount paid by the User for the product no later than 14 days after the return of the same. The refund will be made through the same payment tool used by the User for the purchase.

In the event that the withdrawal is not exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund.

13.          RESPONSIBILITY FOR THE OPERATION OF THE PLATFORM

Quidrez will not be responsible for any damage resulting from inaccessibility to the services resulting from problems connected to the network, providers or telephone and/or telematic connections over which it does not have control, to the failure and/or defective functioning of the electronic equipment of the User or the Company's suppliers.

14. LIMITATION OF THE RESPONSIBILITY OF THE SELLER

The Seller will not be responsible for losses, direct or indirect, and for lost profits that are not a consequence of the violation of these T&Cs or that arise from fortuitous circumstances or causes of force majeure.

The Seller's liability will in any case be limited to a maximum amount equal to the value of the confirmed order.

15.          TERMINATION, TERMINATION AND SUSPENSION OF SERVICES

Quidrez reserves the right to cancel the Profile and/or not allow the User access to its website and its services, at any time and with immediate effect, in case of violation by the User of the obligations to its responsibility pursuant to the previous articles or legal provisions in the context of the use of the site. In relation to such Users, Quidrez is authorized without prior notice to cancel orders placed and not yet delivered.

Access to the website may also be temporarily stopped in case of technical problems or to ensure maintenance. Such interruptions will be given if possible communication on the website.

At any time Quidrez may make improvements and/or changes to the website and services if this is necessary for technical reasons or in order to comply with current legislation.

Quidrez reserves the right not to accept the purchase order and/or to resolve with immediate effect the obligations arising from these conditions in the event that the User does not provide, where requested, the information and/or copies of documents demonstrating ownership of the payment instrument used.

Quidrez will also have the right to suspend the Service in whole or in part in the event of unavailability of the amounts necessary for the purchase of the products ordered, as well as in the event of non-payment.

16.          LEGAL GUARANTEE OF CONFORMITY

The Legal Guarantee of Conformity is provided for by the Consumer Code in articles 128-135 and establishes the Seller's responsibility for defects in conformity of the goods sold.

The Legal Guarantee referred to in the Consumer Code is reserved for private customers.

All products that present a lack of conformity existing at the time of delivery and which manifests itself within 24 months from the date of purchase are covered by the Legal Guarantee (the purchase receipt or invoice is valid as proof).

The lack of conformity must be reported to the Seller within 2 months from the date of discovery of the defect itself. Unless proven otherwise, it is presumed that defects of conformity which appear within 6 months of purchasing the goods already existed on that date.

There is a "defect of conformity" when the purchased good:

-              is not suitable for the use for which goods of the same type are usually used;

-             does not conform to the description made by the seller;

-             does not possess the qualities of the goods that the seller presented to the consumer as a sample or model;

-           does not present the usual qualities and performances of a good of the same type also taking into account the declarations made in advertising or on the labelling;

-           is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase.

In the event of lack of conformity, duly denounced within the terms, the Customer shall be entitled:

-in principle, repair or replacement of the product, unless the remedy itself is objectively impossible or excessively expensive compared to the other;

-secondary (where the first two remedies are impossible or excessively honest, or have not been made within reasonable terms, or repairs or replacements previously made have caused you considerable disadvantages duly demonstrated), the reduction of the price or the termination of the contract.

The remedy required is "excessively honorable" if the Seller imposes unreasonable costs on alternatives, taking into account the value that the good would have if there were no lack of conformity, the extent of the lack of conformity, the possibility that the remedy can be done without noticeable inconvenience to the consumer.

In the event that the Customer finds a compliance defect, he must send an e-mail to info@quidrez.com attaching the receipt/invoice of purchase of the product and a photo from which the vice is visible. The Seller will examine the product to verify the applicability of the Legal Warranty (excluding if e.g. more than two years have passed since the date of purchase, the product shows damage and/or anomalies that have been provided by the consumer and do not result from a lack of conformity).

In the event of a lack of conformity, the User shall be entitled alternatively to the repair of the defective product or to its replacement with an equivalent product (if available), unless the remedy itself is objectively impossible or excessively expensive compared to the other.

If the Seller acknowledges the existence of the defect of conformity, the Customer must send the product to the Seller and the expenses for repair and transport will be borne by the Seller himself. Pursuant to Article 130 of the Consumer Code, repairs or replacements due to established conformity defects must be carried out "within a reasonable period from the request and must not give significant inconvenience to the consumer, taking into account the nature of the good and the purpose for which the consumer has acquired the good". In any case, except for exceptional cases, repair or replacement will be carried out within 60 days of delivery of the defective product to the Seller. If not, the Customer may request one of the alternative remedies provided for by law (resolution of the contract or reduction of the price paid on account of any use of the goods).

17. TREATMENT FROM PERSONAL DATA

The processing of personal data requested during the checkout procedure will be carried out exclusively for the purposes of making the website and service available, processing and sending the order, managing the commercial relationship between Seller and Customer, meeting the administrative requirements and legal obligations regarding tax and accounting regulations in charge of the Seller and defending a right of the same in the context.

In the event that the Customer has given its express consent, the data may be further processed in order to promote the activity of the Seller directly to the Customer by sending telematic means of communication for marketing, processing and market studies etc.

All specific information relating to the processing of data can be found in the sections of the site specifically dedicated to this (Privacy Policy - Cookie Policy).

18.          APPLICABLE LAW AND DISPUTES

The present T&C and in general the relations between the Seller and the Users of the website are governed by Italian law and must be interpreted in accordance with the same.

Pursuant to Article 49 paragraph 1 letter V of the D.lgs. 6 September 2005 n. 206 (Consumer Code), the consumer may use the paritetic conciliation procedure (the “Paritetic Conciliation”). The procedure may be initiated if the consumer, after lodged a complaint with the Seller, has not received an answer within 30 days or has received an unsatisfactory reply.

Any disputes connected and connected to the use of the website and the services contemplated therein are reserved to the Italian jurisdiction and territorial jurisdiction of the Court of Reggio Emilia, without prejudice, where appropriate, to the mandatory Consumer Court.

19. FINAL PROVISIONS

Any invalidity of a provision of these T&Cs will not affect the validity of the others, which will remain fully valid and effective.

20. MODIFIC AND INTEGRATIONS

These T&C may be integrated or modified by the Seller at any time, effectively from the date of publication on the website www.quidrez.com.

The Customer is therefore obliged to verify the T&C in force at the end of each purchase.

It is understood that orders concluded before any changes or additions will be governed by T&C on the date of completion of the contract.

Date of update: 05/12/2022